Terms and Conditions


a. Tenants must take good care of the property, keep it clean and tidy throughout their holiday and leave it clean and tidy upon their departure.

b. Any breakages or damage must be reported to us and paid for as soon as reasonably practical after they have occurred.

c. The lead name on the booking form (the Party Leader) is held responsible for the behaviour of the party and for the condition in which the property is left at the end of the stay.

d. No change in the identity of the Party leader may take place without our prior written consent.

e. The Party Leader must be over 18 and the ages of any member of the party under the age of 18 must be accurately disclosed on the booking form.


In order that properties can be thoroughly inspected between lets, holidays commence at 4.00pm on arrival day and terminate at 10.00am on departure day.


On making the booking more than 8 weeks before the start of the holiday, the following payments must be made: a. A third of the rent.

b. Any extras e.g. cot, highchair. Not less than 8 weeks before the start of the holiday the balance of the rent must be paid. If we do not receive it by that date, you will be in breach of these conditions. If you book within 8 weeks of your holiday the whole of the rent must be paid when the booking is made, along with any extras you may require. A contract is formed, between ourselves, you the Party Leader and the owner of the property when we send written confirmation of the booking to you.


Each property is offered only on the understanding that no more than the maximum number of people as indicated in the property details shall use it. As we offer primarily family holidays, we reserve the right to refuse or curtail any booking where it subsequently transpires that information has been withheld from us either by numbers in the party or its composition. We also reserve the right to make any booking subject to deposit being received against inventory and cleaning, refundable after the holiday, less any damaged or missing items and less any other than normal cleaning being necessary by us. A deposit of £50 is automatically required in respect of all bookings made. Under normal circumstances the deposit will be refunded within 3 weeks of the end of your holiday.


Pets cannot (under any circumstances) be brought to the holiday home. Where an animal is brought into the holiday let we will have the same rights as are reserved in condition 4 above.


Linen and towels are supplied as per the individual property details.


Electricity and Gas are included in the cost of your holiday.


No liability is accepted in respect of loss or damage to the client or any member of the party, their baggage, car or contents, resulting from riot, war, strikes, adverse weather conditions or sickness or injury or for loss or damage by a third party. This does not exclude liability for the actions of employees, agents or subcontractors of ourselves.


If, upon arrival you feel that there are reasonable grounds for complaint about your holiday home we must be contacted immediately so that, if possible, appropriate action can be taken during your stay. If a reason for complaint shall arise during your holiday, you must similarly contact us as soon as the problem arises. No complaints will be considered after completion of your holiday, unless they were raised when they arose. Whilst everything will be done within our power to attend to repairs to the properties/furniture/equipment/facility that may be faulty or fail during your holiday, no guarantees will be given and no refunds will be granted should any breakdown occur and not be immediately rectified.


The property owner, his/her representative, and the Agent must be allowed access to the holiday home at any reasonable time for essential maintenance or annual Quality Grading inspection. Wherever possible prior arrangements will be made. We hope you will understand the need for this.


Immediately upon receipt of the holiday confirmation from Holidays by the water, the Holidaymaker should check the details and notify the us immediately of any correction. We reserve the right to charge the Holidaymaker an amendment fee to administer/correct any error by the Holidaymaker. Although this is very rare and we always try to work with you.


a. Holiday cancellation insurance is not provided by us and is not included in the price of the holiday. You should therefore satisfy yourself that holiday/travel/cancellation insurance appropriate to your own circumstances is available from a source regulated by the Financial Services Authority.

b. In the event that you have to cancel your holiday you must notify us immediately and in writing of any intention to cancel the holiday. The cancellation only takes effect when we have received written confirmation by the holidaymaker. If you cancel, you are still liable for the payment of your balance.

c. We shall seek to relet the property at the best possible price but not necessarily at the advertised brochure/web site price. If the holiday accommodation is relet, monies received by us for the relet holiday, less the admin. fee, any 'extras' already paid and a handling charge of £25, will be refunded within 3 weeks after the relet holiday has taken place.

d. If we are unable to relet the holiday accommodation for the period of the cancelled holiday, all monies paid by the holidaymaker to us shall be forfeited to us.

e. No refunds will be given on cancelled short break holidays or last minute bookings, whether or not the holiday accommodation is relet.


In the event that your holiday accommodation becomes unavailable due to reasons beyond our control we will offer you alternative accommodation of similar monetary value, if at all possible. If no alternative is available, all monies will be returned in full and we shall not be under any other liability. Of course we hope this does not occur and we will do all we can to ensure you enjoy your experience through Holidays by the water.


We regret that we cannot accept responsibility for any lost property left behind at the end of your stay. Whilst we will make every reasonable effort to return lost property this will only be done on receipt of full payment for the registered post involved. All reasonable effort will be made to advise clients in advance of any situation which may affect your holiday. However, we accept no liability for any disturbance which may occur and is outside of our control. Clients should understand neighbours of our holiday property are not obliged to advise us of any work/disturbance they may be undertaking as long as this is within legal limits.

15. PAYMENT BY Paypal, Bank transfer, or a cheque.

Payments will be accepted in the following methods:

PayPal: Our account is: paypal@holidaysbythewater.co.uk

Bank Transfer: Nat West, Milton Keynes Branch, 501 Silbury Boulevard, Saxon Gate East, Milton Keynes, MK9 3ER
Account No 61111406
Sort Code: 60-14-55

Please ensure that your reference is the party leader followed by the date of your holiday.


Whilst every effort is made to ensure the accuracy of information given either orally or written and all representations are made in good faith, no such representations will create any liability on the part of the Agency. Bookings are accepted on the understanding that you have read the description in the brochure or on the current web site.


Whilst to the best of Holidays by the Water’s knowledge the details relating to any property described on the web site were correct at the time of publishing, we reserve the right to make alterations to the web site at any time and shall endeavour to inform the Holidaymaker of any such alterations. Holidays by the water cannot accept responsibility for any changes or closures to area amenities, attractions or services offered by a third party mentioned /on the web site.

N.B. This web site and booking conditions supersede all previous issues.